FAQ — Eastside Car Rentals

Question 1

How do I make a reservation?

Accepted Answer

You can book online at eastsidecarrentals.com/booking. Select your vehicle, choose your pickup and return dates, enter your info, and pay the deposit to lock in your reservation. You can also call or text us at 855-507-8963 to book over the phone.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24–48 hours in advance to ensure your preferred vehicle is available. For airport pickups, we ask for at least 24 hours notice so we can coordinate delivery timing with your flight.

Question 3

Can I modify or change my reservation?

Accepted Answer

Yes. Contact us at least 24 hours before your pickup time to change your vehicle, dates, or pickup method. Changes are subject to availability. Call or text 855-507-8963 or email info@eastsidecarrentals.com.

Question 4

What happens if I need to cancel?

Accepted Answer

Cancellations made at least 24 hours before your scheduled pickup receive a full deposit refund. Cancellations made less than 24 hours before pickup forfeit the deposit. No-shows forfeit the deposit in full. See our full Cancellation Policy for details.

Question 5

Is there a minimum rental period?

Accepted Answer

Our minimum rental period is one full day (24 hours). We offer daily, weekly, and monthly rates. Weekly and monthly rentals offer the best per-day value.

Question 6

How much is the deposit?

Accepted Answer

Deposits vary by vehicle class: $200 for sedans and $250 for SUVs. The deposit is fully refundable as long as the vehicle is returned on time, with a full tank, and with no damage or excessive cleaning required.

Question 7

When will my deposit be refunded?

Accepted Answer

Your deposit will be released within 5–7 business days after the vehicle is returned in satisfactory condition. If there are outstanding charges (damage, refueling, late return), those will be deducted before the remainder is refunded.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure GoDaddy Payments checkout. Cash is not accepted for deposits or rental payments.

Question 9

Are there any hidden fees?

Accepted Answer

No. We list every fee upfront on our Pricing page before you book. The only charges you'll see are the ones disclosed at booking — daily rate, applicable surcharges, and deposit. No surprise fees at pickup or return.

Question 10

What is the minimum age to rent?

Accepted Answer

You must be at least 21 years old to rent. Renters between 21 and 24 are subject to a Young Driver Surcharge of $15 per day. Renters under 21 are not eligible.

Question 11

What documents do I need at pickup?

Accepted Answer

You'll need: (1) a valid, unexpired driver's license; (2) the credit or debit card used for the deposit; and (3) proof of personal auto insurance, or you can add our Collision Damage Waiver (CDW) for $18/day.

Question 12

Can I use an international driver's license?

Accepted Answer

Yes. International driver's licenses are accepted when accompanied by a valid passport. Both documents must be presented at pickup.

Question 13

Can someone else drive the rental car?

Accepted Answer

Yes, but additional drivers must be listed on the rental agreement and must meet all eligibility requirements (age, valid license, insurance). Additional drivers must be present at pickup. There is a $10/day fee per additional driver.

Question 14

Do I need my own insurance to rent?

Accepted Answer

Yes. You must either provide proof of personal auto insurance at pickup, or purchase our Collision Damage Waiver (CDW) for $18/day. We cannot rent to customers without one of these two options in place.

Question 15

What does the Collision Damage Waiver (CDW) cover?

Accepted Answer

The CDW reduces your financial liability for physical damage to the rental vehicle. It does not cover: damage caused by driving under the influence, off-road use, unauthorized drivers, personal injury, or third-party property damage.

Question 16

What happens if I get in an accident?

Accepted Answer

Immediately contact local law enforcement and obtain a police report. Then notify us within 24 hours at 855-507-8963. Do not admit fault or make statements on behalf of Eastside Car Rentals. Failure to report an accident may result in full liability for repair costs.

Question 17

Am I responsible for damage I didn't cause?

Accepted Answer

You are responsible for any damage that occurs during your rental period, regardless of fault. This is why we strongly recommend either having personal auto insurance or purchasing the CDW. We document the vehicle's condition at both pickup and return.

Question 18

Which airports do you deliver to?

Accepted Answer

We deliver to and pick up from JFK (John F. Kennedy International), LGA (LaGuardia Airport), and EWR (Newark Liberty International). Flat-rate delivery fees apply: JFK $25, LGA $20, EWR $35.

Question 19

How does airport delivery work?

Accepted Answer

After booking, provide your flight number and arrival time. We'll track your flight and have your vehicle ready at the designated meeting point when you land. For returns, we pick up the vehicle at the airport at your scheduled departure time.

Question 20

What if my flight is delayed?

Accepted Answer

We track all incoming flights. If your flight is delayed, we'll adjust our delivery time accordingly at no extra charge. Just make sure your flight number is on file when you book.

Question 21

What is the fuel policy?

Accepted Answer

All vehicles are provided with a full tank of fuel. You must return the vehicle with a full tank. If returned with less than a full tank, a refueling fee of $6.50/gallon plus a $15 service fee will be charged. We do not offer a prepaid fuel option.

Question 22

How many miles am I allowed?

Accepted Answer

All rentals include 150 free miles per day. Weekly rentals include 1,050 free miles. Monthly rentals include 3,000 free miles. Excess mileage is charged at $0.25 per mile.

Question 23

Can I use the rental car for rideshare or delivery services?

Accepted Answer

No. Our vehicles may not be used for commercial purposes including Uber, Lyft, DoorDash, or any other rideshare or delivery platform. Doing so is a violation of the rental agreement and may result in immediate termination of the rental and forfeiture of the deposit.

Question 24

Can I take the car out of state?

Accepted Answer

Yes, within the continental United States. Travel outside the continental U.S. (including international travel) requires prior written consent from Eastside Car Rentals.

Frequently Asked Questions

Booking & Reservations

Deposits & Payments

Requirements & Eligibility

Insurance & Damage

Airport Delivery

Vehicle & Fuel

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